All Serial 1 eBikes feature locks (battery and, depending on model, glovebox) produced by industry-leading German manufacturer ABUS. Each eBike comes with at least 2 keys attached to a keycard. The keycard has the keys' Key Code written on it for your reference.
If you need to purchase replacement or additional keys for your bike you can do so directly with ABUS. You will need the Key Code of your keys to do so. If you do not have this Key Code / keycard, you will need to provide proof of purchase to Serial 1 Support (Support@Serial1.com) along with the bike's Serial Number and we can help find the Key Code for you. Our eBikes use the X-Plus keys.
USA / Canada