For all service and repair needs regarding Serial 1 eBikes, we've created an option for everyone, whether you're the DIY-er or the "I'd rather just pay someone to help me" type or anywhere in between. We first recommend you review our Knowledge Base filled with self service videos and details (just in case your issue is more common than you think (and possibly easy to correct).
For more information, please visit our Repairs and Maintenance section on our support page.
If you don't find what you need there please contact firstname.lastname@example.org (or email@example.com for German customers) --- provide us with your name, email, phone number, model of the bike, and your bike serial number, and description of the problem. Our tech support team will review the issue, and reach out to assist you. We will then determine the next steps and best service option required to fix the issue and get you back on the road.
Of course you can also utilize our network of Independent Bicycle Retailers and participating Harley Davidson dealerships or your preferred local bike shops to assist with the problem.