Returns / Cancellation Policy
Please reference our must up-to-date policies found here: https://serial1.com/return-policy/. Returns that are deemed acceptable through the above policy can anticipate to receive refund payment based on the type of cancelation/return requested.
- Pre-shipment Cancelations: 2-5 Business Days after request is received by Serial 1 Support
- In Transit Cancelations: 1-3 Weeks after request is received by Serial 1 Support
- Post Delivery Returns: 3-7 Weeks after the bike return is officially in transit back to our return warehouse.
**All return timeframes are based on estimates and are subject to change on a case-by-case basis.