Overview: Our charging port covers are a rubber material that is molded to perfectly fit the charge port to keep out dirt and other debris. To perfectly fit the charging cover on the bike, please make sure the rubber circular plug is properly installed around the inside of the port first (see picture 1). At the same time, make sure the insert on the cover is pushed into the bike port and is not pinching (see picture 2). Lastly, make sure ALL rubber tabs are inserted correctly around the port and are pushed into the charge port correctly (see picture 3). If done properly, the cover should be flush with the frame of the bike. If the charging cover is not properly inserted before each ride of the bike, then it is susceptible to being pedaled off the bike. (See pictures 4-7 on correct and incorrect cover installations)
Reinstalling a cover: Insert the cover by using a small pick to press the rubber insert into the top right corner of the charge port to properly attach cover. Then follow the "Overview" steps to insert the cover to be flush with the bike. Please see pictures below for correct and incorrect inserts.
Should your bike charging cover go missing, please reach out to Serial 1 Support (firstname.lastname@example.org) to order a new one. If you need a new charging cover, please provide the following information:
- Serial number of the bike (this can be found on the bottom-side of the chainstay on the left-hand side (opposite the chainstay) underneath the “Harley” in the Harley-Davidson script. This is a white sticker.
- Provide the model and size of the bike. (ie. large MOSH/CTY or small RUSH/CTY STEP-THRU)
- Order Number (if applicable)
- Dealership Name (if purchased through a dealership)
- Email and Phone Number
- Best Address to send the replacement charging port cover.
We will review all requests received. If you are waiting for a charging cover to be replaced, it may be best to cover the electrical socket with a piece of tape to keep weather debris from getting in.