Overview: Each bike comes with the battery preinstalled in the bike. All Serial 1 bikes come with a battery and a key ring with a set of 2 keys to unlock the battery. Our RUSH/CTY models will have an additional key ring with 2 keys as these bikes come with a glove compartment as well (a total of 4 identical keys for RUSH/CTY models). All keys that come with the bike will unlock the battery.
If a battery is taken out of the bike it can easily be reinserted by applying mild pressure to the battery until you hear a clicking sound that will indicate the battery has locked into place. If the battery is not clicking into place on your bike, please check the following areas (in order) to ensure correct battery reinsertion:
- Make sure the battery has some charge to it and is not fully drained. You can check this by holding the button down on the battery.
- If the battery does need to be charged, use the battery charging adapter and charge the battery off the bike.
- Make sure the key is taken fully out of the bike. A key inserted in the bike in any capacity could affect the reinsertion of the battery.
- Check Battery Compartment components: With the key out of the bike, take the battery completely out and check to make sure the following areas are functioning properly inside the battery compartment;
- The latch in the compartment is moving freely back and forth (you can check this with the touch of your finger)
- The spring in the compartment should move freely up and down (you can check this with the touch of your finger)
- Check if the battery is connecting properly to the bike: With the key removed and the compartment latch and spring functioning properly, begin to reinsert the battery into the battery compartment. Apply downward pressure on the battery with enough pressure so the battery goes slightly deeper into the battery compartment. It may not click in. While holding the battery in this position, have a second person (or yourself) attempt to turn on the bike by pressing the start button. With the pressure continually added, you should see the bike light up and turn on. What this tells us (should the bike turn on) is the battery is functioning properly, and the only issue is in the spring not locking the battery into place.
- Apply additional pressure to reinsert the battery: With all the above areas checked and working, the final step is to apply higher pressure on the reinsertion of the battery. This may take an additional two hands to apply the pressure in the correct spots.
- Apply pressure down on the battery with most of the pressure coming at the front end of the battery (the area going up the frame of bike). We recommend using two hands of pressure on this area of the bike.
- With another person’s help, apply pressure on the battery on the back end side (right below the seat of the bike) and apply pressure on the battery to push it back towards the back wheel of the bike.
- The combined pressure of the downward force at the front of the battery and the pressure of the pushing the battery towards the back of the wheel at the back half of the battery should help to provide a click in the battery to lock it into place.
- Some customers have found in addition that moving the battery side to side (with the little play room it has) while pressuring the battery down and towards the back wheel of the bike is also helpful.
- If the battery does lock into place after the above steps are taken, we recommend keeping the battery in the battery compartment for the first few months. The longer the battery is in the compartment, the easier it will be removing and inserting the battery into the compartment. This will allow the battery to better mold with the compartment of the bike in that timeframe and will make the removal of the battery easier.
If you are still having problems with the battery inserting after the above steps above are followed, please contact Serial 1 Support (firstname.lastname@example.org) and provide the following information:
- Serial number of the bike (this can be found on the bottom-side of the chainstay on the left-hand side (opposite the chainstay) underneath the “Harley” in the Harley-Davidson logo. This is a white sticker.
- The model and size of the bike. (i.e., Large MOSH/CTY or small RUSH/CTY STEP THRU)
- Order Number (if applicable)
- Dealership Name (if purchased through a dealership)
- Best shipping address to send a replacement part (if needed).
- Pictures of the battery both on and off the bike, the battery compartment and any other pictures you fee will help diagnose the situation of the bike.