Overview:
Serial 1 eBike models have a variety of serial numbers identifying different parts and components specific to your bike as well as one main serial number that identifies the bike in general.
Serial Number Needs:
Locating the serial numbers, (particularly the bike frame serial number), can be the best way to determine your bike from other serial 1 bikes and models. Each serial number on each bike is unique and can give you detailed information on your specific Serial 1 eBike model.
Serial numbers are also important when contacting Serial 1 Support about functionality questions on your bike. Listed below are the locations and pictures of each serial number on your bike.
1. General bike (frame) serial number
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**Note: To determine if your bike is a Model Year 2021 or a Model Year 2022, please locate the following digits on the serial number on the frame.
| Model Year 2021 | Model Year 22 | ||
| 7th Digit | 8th Digit | 7th Digit | 8th Digit |
| A - C | F | C | G |
| 1 - 9 | G | 1 - 9 | H |
If there are questions whether a bike is a 2021 or a 2022 model, please take a picture of the serial number and sent it to support@serial1.com and we can help verify model year based on the serial number you provide.
2. Enviolo AHI serial number
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3. Battery serial number
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4. Brose display serial number
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5. Headlight serial number
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6. Abus key serial number (required when purchasing Abus Keyed-Alike bike lock)
7. Brose S Mag/TF Mag serial number.
On the bottom of the bike is the location of the Brose Motor. The motor is protected by a motor cover that would need to be taken off to find the motor serial number. Please contact Serial 1 Support (support@serial1.com) if you need access to this number and we can send over information to help take off the motor cover.
Once you have the cover off, it is best to take a clear picture (as shown below) of the serial number. We will grab the information as needed.
